Done-for-you enquiry follow-up
Every enquiry gets a real answer before it goes cold.
We build and run the follow-up system for small service businesses. A customer fills in your form, and within seconds they get a reply by text and email, a time to choose from, and reminders so they actually turn up. You don't operate anything — we do.
Why enquiries go cold
The gap between “enquiry received” and “someone replied”
Most small service businesses don't have an enquiry problem. They have a response-time problem, and it shows up in three predictable places.
Nobody is at the desk
Enquiries arrive at 8pm, on a Saturday, or while the team is with a customer. By the time anyone opens the inbox, the person has messaged three other businesses.
Follow-up stops after one try
One voicemail, one email, and the enquiry is quietly written off. The second and third attempt is where most bookings actually come from, and it rarely happens.
Booked, then no-show
An appointment made a week ago without a reminder is a coin flip. Nobody has time to chase every confirmation by hand.
How we work with you
Three steps, and then it runs
This is a service, not software you have to learn. The sequence below is what actually happens, in order.
We connect your enquiry sources
Your website form, your ad campaigns, your missed calls. We put a consent checkbox on the form so every phone number we later text has express written permission behind it.
We write and run the follow-up
First reply in under a minute, then a sequence of texts and emails in your business's voice. Anyone who replies with a real question is handed to your team, not left in a loop.
We book it and remind them
Times come from your live calendar, so there are no double bookings. Reminders go out before the appointment, and we send you a plain summary each month of what came in and what got booked.
What the system handles
Set up and operated on your behalf
- Instant capture from web forms and ads
- First reply by text and email in under a minute
- Two-way texting with handover to your team
- Booking straight into your live calendar
- Reminder sequences before every appointment
- A monthly summary of enquiries and bookings
How we use text messaging
Plainly: who we text, and why
AI System Mail sends text messages to two groups of people, and to nobody else.
- People who filled in the form on this website and ticked a consent box. There are two, kept separate: one for non-marketing messages — demo confirmations, appointment reminders, account and billing notices — and one for marketing messages such as service updates and offers.
- Our clients' own enquirers, who gave that client express written consent on the client's form — they get a reply to the enquiry they made, booking details and reminders.
AI System Mail does not generate, buy, sell or broker leads, and does not engage in affiliate marketing. Our own SMS program messages only people who submitted the contact form on this website and gave consent. When we build a follow-up system for a client, it runs on that client's own registered brand, phone number and consent records. We never send client messages from our number, and we never share or reuse opt-in data between businesses.
We do not buy phone lists, we do not send unsolicited messages, and we never sell or share mobile numbers or consent data. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time, or HELP for help.
Want to see it running on your own enquiries?
Book a call and we'll walk through where your enquiries come from now, what the first reply would say, and what it would cost to have us run it.